Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically takes 4–10 business days, while expedited options are available at checkout.
Do you offer free shipping?
Not just yet — shipping is calculated at checkout, so you always see the true cost before you pay.
Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
How do I start a return?
Contact our support team at support.eeveesgrove@gmail.com with your order number and reason for return, and we'll guide you through the process.
Products
Are your products in stock?
We keep our inventory updated in real time. If an item is available on our site, it's in stock and ready to ship.
Do you restock sold-out items?
Yes! Sign up for restock notifications on the product page to be alerted when an item is back in stock.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. Our store uses SSL encryption and all payments are processed securely through Shopify Payments.
